Front Desk Training Manual
Welcome to Champions Riverside Resort!
We are thrilled to welcome you to the Champions Riverside Resort family! As a new member of our front desk and store team, you will play a vital role in creating memorable experiences for our guests. Your position is not just about managing check-ins and check-outs, making reservations, or handling store merchandise; you are the first face our guests see when they begin their vacation journey with us.
Your positive attitude, attention to detail, and commitment to exceptional service are key to ensuring every guest feels right at home from the moment they arrive. Whether it’s assisting with a reservation, providing information about our resort, or helping guests select the perfect souvenir from our store, your role is crucial in setting the tone for their stay.
At Champions Riverside Resort, we pride ourselves on delivering a warm and welcoming atmosphere. We believe that a friendly and helpful front desk and store team can make all the difference in a guest’s experience. As you start your journey with us, please remember that you are an integral part of our team and our mission to create unforgettable vacations.
We encourage you to bring your unique skills and enthusiasm to your role, and we are here to support you every step of the way. If you have any questions or need assistance, do not hesitate to reach out to your colleagues or supervisors. We are all here to help and ensure that you have the tools and support needed to succeed.
Once again, welcome to Champions Riverside Resort. We are excited to have you on board and look forward to seeing the positive impact you will have on our guests and our team.
employee handbook
job description & duties
orientation guide
Front Desk Resource Guide
